Terms of Service

Last updated: April 22, 2026

Welcome to OmniFire. These Terms of Service (“Terms”) form a binding agreement between you (“you”, “your”, or “User”) and NiceMatrix Technologies Inc. (“Company”, “we”, “us”, or “our”), governing your access to and use of the OmniFire platform located at omnifire.app, together with all related websites, applications, APIs, plug-ins, and services (collectively, the “Service”). By creating an account, accessing, or using the Service, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree, you must not use the Service.

1. Eligibility and Account Registration

You must be at least 16 years of age (or the age of digital consent in your jurisdiction, whichever is greater) to use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and references to “you” include that organization.

Accounts are created through our authentication provider (Logto SSO). You are responsible for providing accurate registration information, keeping it current, and maintaining the confidentiality of your credentials. You are responsible for all activity that occurs under your account, and you must notify us promptly at [email protected] of any suspected unauthorized access or security breach. You may not transfer or share your account with anyone outside the scope expressly permitted by your subscription plan, and you may not operate multiple accounts to evade limits, bans, or billing.

2. Description of Service

OmniFire is a social media management platform that enables you to compose, schedule, publish, and cross-post content to multiple social media platforms from a single interface. Features may include unified publishing, cross-platform synchronization, drafts, scheduling, publishing history, AI-assisted content polishing, workspace collaboration, and analytics. Features, limits, and supported platforms may change over time.

3. User Obligations; Compliance with Connected Platforms

When you use OmniFire, you agree to comply with (a) these Terms in their entirety and (b) the terms of service, community guidelines, acceptable-use policies, developer policies, and all other applicable rules (collectively, “Third-Party Platform Terms”) of every social media platform, service, or API you connect, access, or publish to through OmniFire. You are solely responsible for reviewing, understanding, and following the Third-Party Platform Terms of each platform you use, including those of Twitter/X, Facebook, Instagram, LinkedIn, YouTube, TikTok, Threads, Pinterest, Weibo, WeChat, WeChat Channels (视频号), Xiaohongshu, Douyin, Bilibili, Kuaishou, and any other platform we may support.

Any violation of these Terms or of the Third-Party Platform Terms of any connected platform may result in suspension, limitation, or permanent termination of your OmniFire account, at our sole discretion and without prior notice. This includes violations attributable to your content, your conduct, your automation patterns, or your use of third-party tools in combination with OmniFire.

You are solely responsible for any consequences imposed by a third-party platform on accounts you connect to OmniFire, including content takedowns, shadow-bans, suspensions, or permanent bans.

4. Acceptable Use Policy

You must use the Service lawfully, respectfully, and in a manner consistent with its intended purpose. You agree not to use the Service to:

• Violate any applicable law, regulation, sanction regime, or third-party right;
• Publish, store, or distribute content that is illegal, infringing, defamatory, harassing, threatening, obscene, child-exploitative, hateful, or that incites violence;
• Infringe or misappropriate any intellectual property, privacy, publicity, contractual, or confidentiality right of a third party;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Publish content that is misleading, deceptive, or designed to manipulate public opinion, elections, financial markets, or health decisions;
• Distribute malware, viruses, worms, ransomware, or any other malicious code;
• Attempt to gain unauthorized access to the Service, other users’ accounts, or any related systems or networks;
• Interfere with, disrupt, probe, or overload the Service or any connected third-party platform, or circumvent any authentication, security, or access control mechanism;
• Use the Service for any fraudulent, deceptive, or illegal commercial practice, including phishing, scams, or unauthorized advertising.

5. Prohibited Conduct and Anti-Abuse

The following activities are strictly prohibited and, if detected, will result in immediate suspension or termination of your account without refund. We may also report such activity to the affected third-party platforms, payment processors, and law enforcement where appropriate.

• Spam and bulk messaging: sending unsolicited, repetitive, or mass messages; operating engagement farms; coordinating inauthentic behavior; or publishing content designed to game platform algorithms;
• Rate-limit evasion: using multiple accounts, IP addresses, proxies, VPN rotation, or scripted automation to bypass usage caps, plan limits, publishing quotas, or API rate limits imposed by OmniFire or connected platforms;
• Plan-tier abuse: splitting a single organization’s workload across multiple lower-tier accounts to avoid paying for the appropriate plan; reselling, sublicensing, renting, or leasing access to the Service without our written consent;
• Credential stuffing and scraping: using the Service to harvest, scrape, index, or otherwise extract data from third-party platforms in violation of their Terms of Service or in breach of applicable law;
• Reverse engineering: decompiling, disassembling, reverse-engineering, or attempting to derive the source code or underlying algorithms of the Service, except to the limited extent permitted by applicable law that cannot be contractually waived;
• Automation abuse: operating bots, macros, or scripts against the Service or through the Service against any third-party platform in a manner that violates the third-party’s automation policy;
• Payment abuse: using stolen, fraudulent, or unauthorized payment instruments; abusing refunds, chargebacks, trials, coupons, or affiliate programs; circumventing billing or fraud-prevention controls;
• Harmful content propagation: coordinating the publication of illegal content, synthetic or deceptive media (including undisclosed AI-generated material used to deceive), or content targeting minors inappropriately;
• Security violations: probing, scanning, or testing the vulnerability of the Service without our written authorization, or interfering with logging, monitoring, or abuse-detection systems;
• Regulatory evasion: using the Service to violate sanctions, export controls, data-residency laws, advertising disclosure laws, or tax laws.

We may, but are not obligated to, monitor use of the Service for compliance. We may investigate suspected violations, preserve relevant data, and cooperate with law enforcement and platform partners. We may remove or refuse to publish any content at our sole discretion when we reasonably believe it violates these Terms.

6. Social Media Platform Connections

The Service allows you to connect third-party social media accounts through OAuth or equivalent authorization flows. When you connect a platform account:

• You authorize OmniFire to access that account, publish content, and perform actions on your behalf within the scope you have approved;
• You confirm that you are authorized to grant such access and that doing so does not violate the Third-Party Platform Terms;
• Access tokens are stored securely and used solely to provide the Service. You may revoke access from your account settings or from the connected platform at any time;
• We are not responsible for changes to third-party APIs, rate limits, review processes, or features that may affect the Service.

7. User Content and License

You retain all ownership rights in the content you create, upload, schedule, or publish through the Service (“User Content”). We do not claim ownership of User Content.

You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, transmit, adapt (for formatting purposes), and distribute User Content solely to operate, provide, and improve the Service on your behalf, including transmitting it to third-party platforms you instruct us to publish to. This license terminates when you delete the User Content or terminate your account, except to the extent we must retain a copy for legal compliance, or for copies already cached or already transmitted to third-party platforms beyond our control.

You represent and warrant that you own or have obtained all rights, licenses, consents, and permissions necessary to publish the User Content you submit, and that the User Content does not violate these Terms, any Third-Party Platform Terms, or any applicable law.

8. AI Features

The Service may offer AI-assisted features (for example, content polishing, translation, summarization). These features are provided “as is” and as an aid only.

• You are solely responsible for reviewing, editing, and approving any AI-generated or AI-modified output before publication;
• Inputs you submit may be processed by third-party AI providers (such as OpenAI), subject to their terms and privacy policies;
• We do not guarantee the accuracy, originality, legality, or appropriateness of AI outputs, and AI outputs do not constitute professional, legal, financial, medical, or other advice;
• You may not submit any content to AI features that you are not authorized to submit, or any material whose processing is restricted by law.

9. Subscriptions, Trials, and Billing

OmniFire is offered on a paid subscription basis. Key billing terms:

• Free trial: new accounts may be eligible for a free trial. A valid payment method is required to start the trial. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and you will be charged accordingly.
• Auto-renewal: paid subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current price unless cancelled before the renewal date.
• Cancellation: you may cancel your subscription at any time from your account settings or our billing portal. Cancellation takes effect at the end of the current billing period; access continues until then. Unused portions of the current period are not refunded on a pro-rata basis.
• Plan limits: each plan has caps on members, clients, connected accounts, and other resources. Exceeding caps may prevent you from using the affected features until you upgrade.
• Price changes: we may change subscription prices with at least 30 days’ notice. Continued use after the change takes effect constitutes acceptance of the new price.
• Taxes: prices shown exclude applicable taxes, duties, and levies, which are your responsibility.

10. Payment Processing

All payments are processed by Stripe. By providing payment information, you agree to Stripe’s terms and privacy policy. We do not store your full payment-card details. You authorize us and Stripe to charge your payment method for all fees due under these Terms, including renewals, upgrades, and applicable taxes.

11. Refund Policy; No Refund on Ban or Termination for Cause

Except where required by applicable law, all fees are non-refundable. Reasonable refund requests within the first 7 days of a new paid subscription may be considered on a discretionary basis — contact [email protected].

If your account is suspended or terminated for breach of these Terms or for breach of the Third-Party Platform Terms of any platform connected through OmniFire, you are not entitled to any refund, credit, or pro-rata reimbursement of fees already paid, and any unused portion of your subscription is forfeited. This includes (without limitation) bans issued for abuse, spam, fraud, rate-limit evasion, plan-tier abuse, content violations, or any other breach of these Terms.

Chargebacks and disputes raised without first contacting us in good faith may, at our discretion, result in immediate account suspension and forfeiture of any unused balance.

12. Suspension and Termination

You may terminate your account at any time from your account settings or by contacting [email protected].

We may suspend, restrict, or terminate your access to the Service, in whole or in part, with or without notice if we reasonably believe that:

• You have breached these Terms, the Acceptable Use Policy, or the anti-abuse rules;
• You have breached any Third-Party Platform Terms governing a platform connected through OmniFire;
• You have engaged in fraudulent, deceptive, or illegal conduct;
• You have failed to pay fees when due;
• You are creating a security, legal, or reputational risk for us, other users, or third-party platforms;
• Your account has been inactive for an extended period.

In addition to the grounds above, we reserve the right to suspend, restrict, or terminate your access to the Service (including any workspace, account, or paid subscription) at any time, with or without cause, with or without notice, and without liability to you, to the extent permitted by applicable law. We are not obligated to give reasons for any such action.

If your account or any workspace you own is suspended, terminated, or archived by us for breach of these Terms, the Acceptable Use Policy, or the Third-Party Platform Terms of any platform connected through OmniFire, you are prohibited from creating new accounts or workspaces on the Service — whether under the same or a different name, email address, payment method, IP address, device, or any other form of identification. Any account or workspace created in breach of this restriction may be suspended or terminated at any time without refund, credit, or pro-rata reimbursement of fees. This restriction applies indefinitely unless we expressly lift it in writing.

Upon termination, your right to use the Service ceases immediately, any unpaid fees become immediately due, and your data is handled as described in our Privacy Policy. Data retention and deletion timelines for closed, cancelled, and archived accounts or workspaces are set out in Section 4 (Data Retention) of the Privacy Policy and apply except where retention is required by law.

13. Service Availability; No Guarantee

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to scheduled or emergency maintenance, infrastructure issues, third-party outages or API changes, or force majeure events. We are not responsible for any third-party platform unavailability or changes.

14. Third-Party Platforms and Services

The Service integrates with and depends on third-party platforms and services. Your relationship with those third parties is governed by their own terms and privacy policies. We are not responsible for their availability, content moderation decisions, enforcement actions against your accounts, changes to APIs or features, fees, or data-handling practices.

15. Intellectual Property

The Service, including all software, design, text, graphics, logos, and trademarks, is owned by or licensed to the Company and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes, subject to these Terms. No other rights are granted. All feedback you provide about the Service may be used by us without restriction or compensation.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your use of the Service; (b) your User Content; (c) your breach of these Terms or any Third-Party Platform Terms; (d) your violation of any law or third-party right; or (e) any action taken by a connected third-party platform against you.

17. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING (WITHOUT LIMITATION) THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT IT WILL MEET YOUR REQUIREMENTS.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER THE COMPANY NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING (WITHOUT LIMITATION) LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $100.

19. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, strikes, pandemics, network or power outages, denial-of-service attacks, governmental actions, or failures of third-party platforms or infrastructure providers.

20. Export Controls and Sanctions

You represent that you are not located in, and are not a national or resident of, any country subject to comprehensive export sanctions, and that you are not on any restricted-party list. You will not use the Service in violation of any applicable export control or sanctions law.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Alberta, Canada, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to applicable law, you and the Company agree to submit to the exclusive jurisdiction of the courts located in Alberta, Canada for any dispute arising from or related to these Terms or the Service.

You agree that any claim must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding, to the maximum extent permitted by applicable law.

22. Changes to the Service and to These Terms

We may add, modify, or discontinue features of the Service at any time. We may also update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting an updated version on the Service and, where appropriate, by email). The “Last updated” date at the top of this page will reflect the latest revision. Your continued use of the Service after the revised Terms take effect constitutes your acceptance of the changes.

23. Severability, Assignment, and Entire Agreement

If any provision of these Terms is held unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision.

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. These Terms, together with our Privacy Policy and any policies or supplemental terms referenced in the Service, constitute the entire agreement between you and the Company regarding the Service and supersede all prior or contemporaneous understandings.

24. Notices

We may provide notices to you by email to the address associated with your account, by in-product messaging, or by posting on the Service. Notices to us must be sent to [email protected].

25. Contact Us

If you have questions about these Terms, please contact us at [email protected].

26. Fair Use Policy

OmniFire enforces a fair-use policy across all subscription tiers to protect third-party platform API quotas, maintain service responsiveness for all users, and ensure equitable access. Fair-use limits apply uniformly to every workspace, computed dynamically from the number of social-media accounts you have connected to your workspace. Specific numeric thresholds and throttle durations are listed on our Service Limits page and may be updated from time to time with advance notice.

When a workspace's daily publish volume exceeds the fair-use threshold, the Service may progressively throttle outbound publishing — first by adding mandatory delays between publishes (L2), then by tightening those delays further (L3) and alerting our operations team. Throttling is a protective, non-punitive measure: scheduled posts continue to be processed and existing data is never lost or modified. Counters reset every day at 00:00 UTC. Workspaces operating within fair-use limits experience no throttling whatsoever.

Repeated or sustained fair-use violations — especially patterns indicative of automated abuse, spam, or attempts to circumvent platform restrictions — may, at our discretion, result in account suspension or termination under Sections 5 (Prohibited Conduct) and 12 (Suspension and Termination). Workspace administrators may apply for a one-time exception ahead of a legitimate high-volume event by contacting support. For the current numeric values and operational details, see our Service Limits page.