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Terms of Service

Last updated: September 6, 2026

Welcome to OmniFire. These Terms of Service (“Terms”) form a binding agreement between you (“you”, “your”, or “User”) and NiceMatrix Technologies Inc. (“Company”, “we”, “us”, or “our”), governing your access to and use of the OmniFire platform located at omnifire.app, together with all related websites, applications, APIs, plug-ins, and services (collectively, the “Service”). By creating an account, accessing, or using the Service, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree, you must not use the Service.

1. Eligibility and Account Registration

You must be at least 16 years of age (or the age of digital consent in your jurisdiction, whichever is greater) to use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and references to “you” include that organization.

Accounts are created through our authentication provider (Logto SSO). You are responsible for providing accurate registration information, keeping it current, and maintaining the confidentiality of your credentials. You are responsible for all activity that occurs under your account, and you must notify us promptly at [email protected] of any suspected unauthorized access or security breach. You may not transfer or share your account with anyone outside the scope expressly permitted by your subscription plan, and you may not operate multiple accounts to evade limits, bans, or billing.

2. Description of Service

OmniFire is a social media and online-presence management platform. From a single interface you can compose, schedule, publish, and cross-post content to multiple platforms, and manage the presence that surrounds that content. Features currently include:

Features, limits, supported platforms, and the availability of any individual integration may change over time. Some features depend on a third party continuing to make the necessary interface available to us on acceptable terms; a feature may be added, changed, restricted, or withdrawn in accordance with Section 22.

3. User Obligations; Compliance with Connected Platforms

When you use OmniFire, you agree to comply with (a) these Terms in their entirety and (b) the terms of service, community guidelines, acceptable-use policies, developer policies, and all other applicable rules (collectively, “Third-Party Platform Terms”) of every social media platform, service, or API you connect, access, or publish to through OmniFire. You are solely responsible for reviewing, understanding, and following the Third-Party Platform Terms of each platform you use, including those of Twitter/X, Facebook, Instagram, LinkedIn, YouTube, TikTok, Threads, Pinterest, Mastodon, Bluesky, Telegram, Discord, VK, Weibo, WeChat, WeChat Channels (视频号), Xiaohongshu, Douyin, Bilibili, Kuaishou, Google Business Profile, Apple Business Connect, Bing Places, Apple App Store Connect, Google Play, and any other platform or service we may support.

Third-Party Platform Terms are not limited to publishing. They also govern messaging windows and permitted message categories, automated or bulk replies, comment and review moderation, responses to customer reviews, the accuracy and claiming of business listings, developer-account access, and the retention, display, and redistribution of platform statistics. You must comply with them in each of those areas, and you must not use the Service to do indirectly what a platform prohibits you from doing directly.

Any violation of these Terms or of the Third-Party Platform Terms of any connected platform may result in suspension, limitation, or permanent termination of your OmniFire account, at our sole discretion and without prior notice. This includes violations attributable to your content, your conduct, your automation patterns, or your use of third-party tools in combination with OmniFire.

You are solely responsible for any consequences imposed by a third-party platform on accounts you connect to OmniFire, including content takedowns, shadow-bans, suspensions, or permanent bans.

4. Acceptable Use Policy

You must use the Service lawfully, respectfully, and in a manner consistent with its intended purpose. You agree not to use the Service to:

5. Prohibited Conduct and Anti-Abuse

The following activities are strictly prohibited and, if detected, will result in immediate suspension or termination of your account without refund. We may also report such activity to the affected third-party platforms, payment processors, and law enforcement where appropriate.

We may, but are not obligated to, monitor use of the Service for compliance. We may investigate suspected violations, preserve relevant data, and cooperate with law enforcement and platform partners. We may remove or refuse to publish any content at our sole discretion when we reasonably believe it violates these Terms.

6. Social Media Platform Connections

The Service allows you to connect third-party social media accounts through OAuth or equivalent authorization flows. When you connect a platform account:

7. User Content and License

You retain all ownership rights in the content you create, upload, schedule, or publish through the Service (“User Content”). We do not claim ownership of User Content.

You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, transmit, adapt (for formatting purposes), and distribute User Content solely to operate, provide, and improve the Service on your behalf, including transmitting it to third-party platforms you instruct us to publish to. This license terminates when you delete the User Content or terminate your account, except to the extent we must retain a copy for legal compliance, or for copies already cached or already transmitted to third-party platforms beyond our control.

You represent and warrant that you own or have obtained all rights, licenses, consents, and permissions necessary to publish the User Content you submit, and that the User Content does not violate these Terms, any Third-Party Platform Terms, or any applicable law.

Data that we retrieve from a connected platform on your behalf — interactions addressed to your accounts, statistics, listing information, and app-store reporting — is not User Content. We claim no rights in it, we hold it for you as described in Sections 27 and 29, and it remains subject to the rights of the platform that supplied it and of the individuals it concerns.

8. AI Features

The Service may offer AI-assisted features (for example, content polishing, translation, summarization). These features are provided “as is” and as an aid only.

9. Subscriptions, Trials, and Billing

OmniFire is offered on a paid subscription basis. Key billing terms:

10. Payment Processing

All payments are processed by Stripe. By providing payment information, you agree to Stripe’s terms and privacy policy. We do not store your full payment-card details. You authorize us and Stripe to charge your payment method for all fees due under these Terms, including renewals, upgrades, and applicable taxes.

11. Refund Policy; No Refund on Ban or Termination for Cause

Except where required by applicable law, all fees are non-refundable. Reasonable refund requests within the first 7 days of a new paid subscription may be considered on a discretionary basis — contact [email protected].

If your account is suspended or terminated for breach of these Terms or for breach of the Third-Party Platform Terms of any platform connected through OmniFire, you are not entitled to any refund, credit, or pro-rata reimbursement of fees already paid, and any unused portion of your subscription is forfeited. This includes (without limitation) bans issued for abuse, spam, fraud, rate-limit evasion, plan-tier abuse, content violations, or any other breach of these Terms.

Chargebacks and disputes raised without first contacting us in good faith may, at our discretion, result in immediate account suspension and forfeiture of any unused balance.

12. Suspension and Termination

You may terminate your account at any time from your account settings or by contacting [email protected].

We may suspend, restrict, or terminate your access to the Service, in whole or in part, with or without notice if we reasonably believe that:

In addition to the grounds above, we reserve the right to suspend, restrict, or terminate your access to the Service (including any workspace, account, or paid subscription) at any time, with or without cause, with or without notice, and without liability to you, to the extent permitted by applicable law. We are not obligated to give reasons for any such action.

If your account or any workspace you own is suspended, terminated, or archived by us for breach of these Terms, the Acceptable Use Policy, or the Third-Party Platform Terms of any platform connected through OmniFire, you are prohibited from creating new accounts or workspaces on the Service — whether under the same or a different name, email address, payment method, IP address, device, or any other form of identification. Any account or workspace created in breach of this restriction may be suspended or terminated at any time without refund, credit, or pro-rata reimbursement of fees. This restriction applies indefinitely unless we expressly lift it in writing.

Upon termination, your right to use the Service ceases immediately, any unpaid fees become immediately due, and your data is handled as described in our Privacy Policy. Data retention and deletion timelines for closed, cancelled, and archived accounts or workspaces — including conversations, analytics, brand profiles, and app-store data — are set out in Section 4 (Data Retention) of the Privacy Policy and apply except where retention is required by law. Export any records you need before you close a workspace.

13. Service Availability; No Guarantee

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to scheduled or emergency maintenance, infrastructure issues, third-party outages or API changes, or force majeure events. We are not responsible for any third-party platform unavailability or changes.

14. Third-Party Platforms and Services

The Service integrates with and depends on third-party platforms and services. Your relationship with those third parties is governed by their own terms and privacy policies. We are not responsible for their availability, content moderation decisions, enforcement actions against your accounts, changes to APIs or features, fees, or data-handling practices.

15. Intellectual Property

The Service, including all software, design, text, graphics, logos, and trademarks, is owned by or licensed to the Company and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes, subject to these Terms. No other rights are granted. All feedback you provide about the Service may be used by us without restriction or compensation.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your use of the Service; (b) your User Content; (c) your breach of these Terms or any Third-Party Platform Terms; (d) your violation of any law or third-party right; (e) any action taken by a connected third-party platform against you; (f) your processing of personal data belonging to people who interact with your accounts, including any claim brought by such a person; or (g) any business listing, business information, or app-store credential you supply or publish through the Service.

17. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING (WITHOUT LIMITATION) THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT IT WILL MEET YOUR REQUIREMENTS, OR THAT ANY DATA RETRIEVED FROM A THIRD-PARTY PLATFORM — INCLUDING INTERACTIONS, STATISTICS, RATINGS, OR FINANCIAL FIGURES — WILL BE COMPLETE, TIMELY, OR ACCURATE.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER THE COMPANY NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING (WITHOUT LIMITATION) LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $100.

19. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, strikes, pandemics, network or power outages, denial-of-service attacks, governmental actions, or failures of third-party platforms or infrastructure providers.

20. Export Controls and Sanctions

You represent that you are not located in, and are not a national or resident of, any country subject to comprehensive export sanctions, and that you are not on any restricted-party list. You will not use the Service in violation of any applicable export control or sanctions law.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Alberta, Canada, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to applicable law, you and the Company agree to submit to the exclusive jurisdiction of the courts located in Alberta, Canada for any dispute arising from or related to these Terms or the Service.

You agree that any claim must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding, to the maximum extent permitted by applicable law.

22. Changes to the Service and to These Terms

We may add, modify, or discontinue features of the Service at any time. We may also update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting an updated version on the Service and, where appropriate, by email). The “Last updated” date at the top of this page will reflect the latest revision. Your continued use of the Service after the revised Terms take effect constitutes your acceptance of the changes.

23. Severability, Assignment, and Entire Agreement

If any provision of these Terms is held unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision.

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. These Terms, together with our Privacy Policy and any policies or supplemental terms referenced in the Service, constitute the entire agreement between you and the Company regarding the Service and supersede all prior or contemporaneous understandings.

24. Notices

We may provide notices to you by email to the address associated with your account, by in-product messaging, or by posting on the Service. Notices to us must be sent to [email protected].

25. Contact Us

If you have questions about these Terms, please contact us at [email protected].

26. Fair Use Policy

OmniFire enforces a fair-use policy across all subscription tiers to protect third-party platform API quotas, maintain service responsiveness for all users, and ensure equitable access. Fair-use limits apply uniformly to every workspace, computed dynamically from the number of social-media accounts you have connected to your workspace. They apply to outbound publishing and, where stated on the Service Limits page, to other quota-consuming operations such as engagement synchronization and replies, analytics and app-store retrieval, business-listing publication, and cloud-drive browsing. Specific numeric thresholds and throttle durations are listed on our Service Limits page and may be updated from time to time with advance notice.

When a workspace's daily publish volume exceeds the fair-use threshold, the Service may progressively throttle outbound publishing — first by adding mandatory delays between publishes (L2), then by tightening those delays further (L3) and alerting our operations team. Comparable pacing may be applied to other quota-consuming operations, and where a platform imposes its own quota we honour that quota before our own. Throttling is a protective, non-punitive measure: scheduled posts continue to be processed and existing data is never lost or modified. Counters reset every day at 00:00 UTC. Workspaces operating within fair-use limits experience no throttling whatsoever.

Repeated or sustained fair-use violations — especially patterns indicative of automated abuse, spam, or attempts to circumvent platform restrictions — may, at our discretion, result in account suspension or termination under Sections 5 (Prohibited Conduct) and 12 (Suspension and Termination). Workspace administrators may apply for a one-time exception ahead of a legitimate high-volume event by contacting support. For the current numeric values and operational details, see our Service Limits page.

27. Engagement Inbox and End-User Data

The Engagement Inbox retrieves the comments, private messages, mentions, and reviews addressed to the accounts you connect, and allows your team to read, reply to, assign, annotate, and moderate them. When you use it you are processing the personal data of individuals who are generally not our users. As between you and us, you are the controller of that data and we act as your processor; our obligations in that role are set out in our Privacy Policy.

You represent, warrant, and agree that:

We provide the Engagement Inbox as a conduit. We do not monitor, moderate, endorse, or accept responsibility for content that a third party sends to your accounts, nor for any reply, moderation action, or annotation made by your team. Platform coverage varies: some platforms expose only part of the available interactions, apply their own delays and quotas, or do not support a given action at all, and we do not guarantee that every interaction addressed to your accounts will appear in the inbox.

28. Customer-Supplied Credentials and Connected Data Sources

Some integrations require you to supply a credential directly instead of completing an OAuth flow — for example an Apple App Store Connect API key (issuer identifier, key identifier, and private key), a Google Play service-account key, an application password, a bot token, or another API key. Cloud-drive connections to Microsoft OneDrive, Dropbox, and Google Drive are likewise established on your authority.

By supplying such a credential or establishing such a connection, you represent and warrant that:

We store customer-supplied credentials encrypted at rest and use them solely to perform the operations you have enabled. You may remove a connection at any time; on removal we revoke our use of the credential and erase the stored copy, and we stop retrieving data for that connection. You remain responsible for revoking or rotating the credential on the provider’s side, which is the only step that is effective if the credential has been compromised.

We are not responsible for any action a provider takes in respect of an account you connect — including rate limiting, key revocation, account restriction, or termination — nor for any loss arising from a credential you supplied that was invalid, over-privileged, expired, or revoked without notice to us.

29. Analytics, Reporting, and Financial Data

Analytics, audience insights, business-listing metrics, app-store statistics, ratings, and revenue figures shown in the Service are retrieved from third-party platforms and reproduced for your convenience. They are provided for information only.

To the maximum extent permitted by applicable law, we disclaim all liability for any decision taken, or not taken, in reliance on analytics, reporting, or financial figures displayed in the Service.

30. Brand Profiles and Business Listing Management

Brand Profiles allow you to maintain business information in OmniFire and publish it to destinations such as Google Business Profile, Facebook, Apple Business Connect, and Bing Places.

Where an address you enter is completed, validated, or converted into geographic coordinates, the address text is transmitted to a mapping provider for that purpose, as described in our Privacy Policy.

Terms of Service — OmniFire | OmniFire